You inspire us every day. Your ideas. Your passion. Your determination. We are committed to serving you and that means listening to your feedback. We’re evolving and improving to keep up with your needs. Here are some of the changes we’ve been making based on your feedback.
We’re getting you answers when and where you want them
New-and-improved Online Help Center
Our new Online Help Site gets you answers fast. It’s easier to find what you’re looking for and we’ve revised Help articles to ensure they are up to date and easy to understand.
How-To video series
New, easy-to-understand How-To Videos walk you through answers to your most-asked questions.
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Go-to Guides
Go-to GuidesWe introduced a new quality standard for GoDaddy Guides to help ensure customer satisfaction on every call.
We’re making our products better
More flexible website builder
You told us you needed a more flexible website builder, so we added new designer-templates, customizable themes, online appointment booking, sync with Amazon, eBay and Etsy and more.
Easier-to-use products
You said our products were frustrating to use. We improved them, implementing changes that increase network performance speed, streamline the SSL setup process that makes your website safe for customers, and reduce the number of steps to set up your Professional Email.
Clear next steps
You asked, “What do I do now?” so we added recommended next steps in our emails, products and on our website to help guide you along the way.
We’re working to earn your trust and respect
New GoDaddy Trust Center
We take your privacy seriously. The new GoDaddy Trust Center showcases our principles and policies for protecting your privacy and safeguarding your data.
Masking your contact info from spammers
To reduce third-party spam, we’re automatically hiding your email address and phone number in the domain registration WHOIS database. (It’s like the DMV for domain names.)
Family-friendly ads
We’re creating ads your mother would approve of.
Championing women in tech
We’re a champion for women in technology, reporting diversity and salary data, and ensuring we’re transparent and publicly accountable.
We’re walking the walk
Starting in 2019, employee bonuses, including our CEO, are tied to how likely customers are to recommend GoDaddy.
Stay tuned and stay in touch — we’re just getting started. Keep sharing your feedback to let us know how we can improve. Your voice fuels our dedication to improving the GoDaddy customer experience.
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